As one of Singapore’s leading auto financiers, Maybank Singapore is changing the way dealers and customers experience vehicle loans, replacing paper forms and long waits with a single platform handling everything from inventory funding to same day approvals.
Maybank Singapore has launched myAutoHub, a digital platform that allows car dealers to submit loan applications, track approvals and manage inventory financing from a single portal, replacing a process that previously relied on manual submissions and multiple disconnected systems.
myAutoHub enables car dealers to manage the full financing lifecycle digitally, from loan application submission to real time status tracking, floor stock drawdowns and salesperson onboarding. The platform delivers instant in principle approvals through automated valuations and integrated credit assessments, while same day floor stock disbursements give dealers better control over cash flow and inventory.
According to Maybank, it is the first bank in Singapore to introduce a contra feature, allowing floor stock loans to be converted directly into hire purchase loans, cutting complexity for dealers. Motor insurance and credit card applications are embedded within the hire purchase journey, and internally, previously fragmented systems have been consolidated into a single processing platform.
Built entirely in-house without a third-party vendor, the Bank said that the platform is designed to remove the friction that has long slowed down vehicle financing for dealers, customers and bank staff alike.
All 160 of Maybank’s panel dealers were onboarded within five months of launch, the bank noted, with more than 30% of applications now receiving straight through in-principle approvals with no manual processing required.
Maybank customers have benefit from faster turnaround times and reduced waiting, with dealers gaining greater transparency and control, while the staff’s manual
workloads have reduced and see clearer workflows, enabling more consistent and reliable service delivery across touchpoints.
Following its successful rollout in Singapore, the platform has since been extended to Malaysia, with plans to introduce deeper analytics-driven service insights, further personalisation of offers and servicing, and expanded ecosystem partnerships.
As myAutoHub evolves, Maybank will also continue to raise service standards across markets, reinforcing its commitment to customer service excellence through thoughtful, human-centric digital innovation.
Maybank Singapore won Excellence in Customer Service Innovation – Southeast Asia at the Digital CX Awards 2026.
