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Zappix Signs New Insurance Client in Mexico

BURLINGTON, Mass.–(BUSINESS WIRE)-–Zappix, a leading AI-powered digital Engagement Platform provider, is pleased to announce the signing of a new insurance client in Mexico through its strategic partnership with Genesys, leveraging the Genesys AppFoundry Marketplace. This collaboration highlights Zappix’s ongoing commitment to delivering innovative digital engagement solutions that empower businesses to enhance customer experiences while reducing operational costs.

Through the Genesys AppFoundry Marketplace, the newly signed insurance client will implement Zappix’s cutting-edge engagement automation solutions and the Zappix Genesys integrated Visual IVR product to automate customer service processes and direct callers into visual self-service options. By offering intuitive self-service solutions, the insurance provider is positioned to streamline customer interactions, significantly reducing agent handling times and improving overall customer satisfaction.

“Zappix is proud to work with this leading insurance company in Mexico,” said Yossi Abraham, President & CEO of Zappix. “Our cutting-edge self-service solutions and automation tools are designed to help businesses enhance customer experiences while streamlining operations and minimizing costs. We are eager to collaborate with our new client as we continue to grow and strengthen our global footprint.”

The implementation of Zappix’s solution is expected to enhance the client’s ability to manage high call volumes efficiently, ensuring that customers can quickly access the information and services they need through user-friendly self-service tools. This approach not only alleviates pressure on the contact center but also enables the insurance provider to focus on more complex and high-value interactions.

About Zappix

Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.

To learn more about Zappix, go to http://www.zappix.com.

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