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The Digital Banker launches the Digital CX Summit bringing the world’s leading industry experts on stage

Singapore, 10 December 2025 — The Digital Banker will launch the Digital CX Summit on 23 April 2026 in Singapore, bringing together global customer experience (CX) leaders, industry experts and trailblazers.

The Summit builds on eight years of the Digital CX Awards and is expected to host more than 250 attendees and over 20 speakers from leading financial institutions worldwide. The programme will conclude with the Digital CX Awards Gala in the evening.

Senior executives from retail and SME banking, wealth and private banking, wholesale banking, insurance, FinTech, and digital challengers across the world will convene to examine how CX is strengthening growth, loyalty, and trust across financial services. The Summit will feature C-Suite, Directors, and Head Experts in technology, customer experience, wealth, and transaction.

Through fireside chats, panel discussions, interactive roundtables, and private workshops, the Summit will provide case-driven insights, regional benchmarks, and practical strategies for industry leaders steering transformation.

The Digital CX Awards, returning for its 8th edition, will recognise outstanding financial institutions and leadership teams that have delivered exceptional digital customer experiences. This is the world’s largest repository of customer transformation projects run by worldwide FSIs and the only awards programme dedicated exclusively to digital CX in financial services. The Digital CX Awards provides an independent benchmark of excellence for the global industry. In 2025 has received over 1,000 submissions from FSIs across all continents further underpinning the year-on-year programme.

Call for Speakers, Sponsors, and Participants

Institutions are invited to nominate their teams to showcase their CX achievements.

About The Digital Banker

The Digital Banker is a global intelligence platform for financial services, providing industry research, benchmarking, and awards programmes recognised across more than 120 countries. Our mission is to empower the world’s financial institutions with insight, analysis, and thought leadership that accelerate transformation.

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