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Digital CX

The Digital Banker launches the Digital CX Summit bringing the world’s leading industry experts on stage

Singapore, 10 December 2025 — The Digital Banker will launch the Digital CX Summit on 23 April 2026 in Singapore, bringing together global customer experience (CX) leaders, industry experts and…

How African Bank is redefining onboarding excellence for customers in South Africa

In an era where digital transformation is reshaping the financial landscape, African Bank has emerged as a leader in delivering an exceptional customer experience among banks in South Africa, earning…

How Standard Chartered Hong Kong strives to be the wealth management bank of choice

In today’s dynamic financial landscape, the pursuit of excellence in hybrid client experience stands as a cornerstone for sustainable success. This is particularly important when catering to digital-orientated audiences who…

Pioneering the future of banking: CIMB Singapore’s human-centric innovation journey

For banking giant CIMB, Singapore is undoubtedly one of its most important markets in the ASEAN region, with over 1,000 employees serving more than 500,000 customers across consumer, commercial, wholesale,…

Banking in the AI age: How BMO is shaping the future of digital customer experience

From intelligent chatbots and virtual assistants to predictive insights and content generation, Generative AI has unlocked new levels of efficiency and innovation—pushing the boundaries of what’s possible in modern banking….

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AmBank’s Winning Strategy: Merging Technology and Customer Experience for Next-Gen Banking

The world of financial services has borne witness to a radical paradigm shift in recent years, propelled by relentless digital innovation. This landscape is no longer an arena where banks…

South Indian Bank: Staying ahead of the curve through Next-Gen digital offerings

The function that SMEs play in an economy is well established in terms of their role in facilitating growth, generating wealth, and creating employment. Importantly, SMEs operate under complex conditions…

Prudential Thailand: Optimising omni-channel customer journeys for creating lasting experiences

The insurance market in Thailand has continued to register strong growth as changing socio-demographics, customer awareness and demand for protection solutions rose following the pandemic. This coincided with the entry…

Standard Chartered Securities (B) Sdn Bhd: empowering clients through innovation and digitalization

As the financial markets infrastructure develops in Brunei Darussalam and demand for more sophisticated investment products increases, Standard Chartered Securities (B) Sdn Bhd (SCSB) supported by Standard Chartered Bank Brunei,…

Standard Chartered: Enhancing the client journey through new platform development

As global trade flows recover and the international commercial & investment landscape improves following the pandemic, corporates in emerging and frontier markets especially those located in the Africa & Middle…

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            The world’s preeminent Private Banks and Wealth Managers are demonstrating a committed drive in innovation, advisory, new products and services to meet the sophisticated needs of their clients.

            COVID-19
            Amid economic activity revival on the back of the Covid-19 vaccine program, organisations moving from business continuity plans to stable working environments, together with the slightest improvement in unemployment numbers, forced the world to adjust to new realities. Coming to terms with the “new normal”, global investors are now on the look-out for attractive and stable investment opportunities.

            Needs of Private Wealth customers and families worldwide have drastically changed due to the pandemic and banks have had to accelerate efforts to deploy a multi-channel service strategy and safeguard clients’ businesses and wealth against negative impacts of economic uncertainly.

            The Global Private Banking Innovation Awards will recognise the world’s best private banks, wealth managers and asset managers that are championing innovation across advisory, service, products, customer experience and more.

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