Digital CX

AmBank’s Winning Strategy: Merging Technology and Customer Experience for Next-Gen Banking

The world of financial services has borne witness to a radical paradigm shift in recent years, propelled by relentless digital innovation. This landscape is no longer an arena where banks…

South Indian Bank: Staying ahead of the curve through Next-Gen digital offerings

The function that SMEs play in an economy is well established in terms of their role in facilitating growth, generating wealth, and creating employment. Importantly, SMEs operate under complex conditions…

Prudential Thailand: Optimising omni-channel customer journeys for creating lasting experiences

The insurance market in Thailand has continued to register strong growth as changing socio-demographics, customer awareness and demand for protection solutions rose following the pandemic. This coincided with the entry…

Standard Chartered Securities (B) Sdn Bhd: empowering clients through innovation and digitalization

As the financial markets infrastructure develops in Brunei Darussalam and demand for more sophisticated investment products increases, Standard Chartered Securities (B) Sdn Bhd (SCSB) supported by Standard Chartered Bank Brunei,…

Standard Chartered: Enhancing the client journey through new platform development

As global trade flows recover and the international commercial & investment landscape improves following the pandemic, corporates in emerging and frontier markets especially those located in the Africa & Middle…

Citi wins multiple 2023 Digital CX Awards from The Digital Banker

New York, NY – Citi Treasury and Trade Solutions (TTS) has won top honors in two transaction banking categories at the fifth annual Digital CX Awards 2023, hosted by The Digital…

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    The Digital Banker Summit

    Moving on from FTX: is 2023 the year of CBDCs?
    • Decoupling with China and the emerging global economic order
    • Turbocharging innovation through DeFi
    • Digital Ecosystems and Platformisation in Retail Finance
    • BNPL and Digital Payments: Prospects and Challenges
    • The evolution of risk and role of the CRO
    • Data as the new oil to fuel growth (from a banking context)
    • Private wealth and philanthropy
    • The winners and losers in the race of global fintech
    • Reimagining Banking in the Metaverse
    • Sustainable Finance – Approaching Net Zero and Beyond
    • Global Banking Outlook 2024

    Indonesia, Jakarta

    • Core modernisation as a catalyst for unlocking new growth
    • Combatting the super app through platformisation
    • Building future-ready infrastructure with the highest standards of security and protection
    • Open banking, third-party API integration and pioneering microservices for a unified mobile experience

    Thailand, Bangkok

    • How can banks maintain their competitive position through platformisation, BaaS and embedded finance?
    • Operating in the era of digital currencies and new payment schemes
    • Cloud migration and enabling the digital experience that customers desire
    • Developing new customer engagement models with the advent of the Metaverse

    Philippines, Manila

    • Leveraging analytics and alternative data sources to drive financial inclusion
    • Mitigating emerging sources of risk emanating from new technologies
    • How can banks unlock value through a modern and agile platform?
    • Leading innovation through shift in mindset to embrace Web 3.0 driven opportunities

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                  The world’s preeminent Private Banks and Wealth Managers are demonstrating a committed drive in innovation, advisory, new products and services to meet the sophisticated needs of their clients.

                  COVID-19
                  Amid economic activity revival on the back of the Covid-19 vaccine program, organisations moving from business continuity plans to stable working environments, together with the slightest improvement in unemployment numbers, forced the world to adjust to new realities. Coming to terms with the “new normal”, global investors are now on the look-out for attractive and stable investment opportunities.

                  Needs of Private Wealth customers and families worldwide have drastically changed due to the pandemic and banks have had to accelerate efforts to deploy a multi-channel service strategy and safeguard clients’ businesses and wealth against negative impacts of economic uncertainly.

                  The Global Private Banking Innovation Awards will recognise the world’s best private banks, wealth managers and asset managers that are championing innovation across advisory, service, products, customer experience and more.

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