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Digital CX Summit 2026

Better-informed clients raise the bar for wealth advice – HSBC, Citi executives

Wealth managers face a more informed and less predictable client base, as banks invest in data and AI to strengthen advisory capabilities while preserving trust. At the Digital CX Summit…

Understanding clients better, connecting markets key for digital CX success – Standard Chartered Group CIO

Anticipating client needs, redesigning processes end-to-end and leveraging AI responsibly are critical for banks looking to deliver a solid digitally enabled banking experience to their clients, said Guillermo Veiga, Group…

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            The world’s preeminent Private Banks and Wealth Managers are demonstrating a committed drive in innovation, advisory, new products and services to meet the sophisticated needs of their clients.

            COVID-19
            Amid economic activity revival on the back of the Covid-19 vaccine program, organisations moving from business continuity plans to stable working environments, together with the slightest improvement in unemployment numbers, forced the world to adjust to new realities. Coming to terms with the “new normal”, global investors are now on the look-out for attractive and stable investment opportunities.

            Needs of Private Wealth customers and families worldwide have drastically changed due to the pandemic and banks have had to accelerate efforts to deploy a multi-channel service strategy and safeguard clients’ businesses and wealth against negative impacts of economic uncertainly.

            The Global Private Banking Innovation Awards will recognise the world’s best private banks, wealth managers and asset managers that are championing innovation across advisory, service, products, customer experience and more.

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