customer experience

Emirates NBD elevates WhatsApp banking service, offering increased convenience and accessibility to customers

Customers can continue their banking journey seamlessly from one channel to another through a first-in-the-region integrated omnichannel journey Service activated for not just customers but non-customers too Dubai, UAE: Emirates…

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Gulf Bank provides instant sign language interpreting services

KUWAIT: As part of its efforts to consolidate the principles of sustainability in the society and following the requirements of the Central Bank of Kuwait, Gulf Bank announced its cooperation with…

Bank Muscat joins Buna payment system for enhanced customer experience

Muscat: In line with its commitment to provide an enhanced customer experience through innovative solutions, Bank Muscat, the leading financial services provider in the Sultanate of Oman, has announced joining Buna,…

RCBC redefines ‘Priority’ with Hexagon Club

The Manila Times – RIZAL Commercial Banking Corp. (RCBC) has ushered in an exciting and new era of customer experience that goes beyond the traditional definitions of priority. The RCBC…

Age of the Digital Workplace: Why Standard Chartered is Prepared for this New Decade

Workplace transformation and evolution of workplace culture dominated conversations in the latter half of 2020. Greater use of digital technologies – right from note taking to automating processes, was achieved…

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    The Digital Banker Summit

    Moving on from FTX: is 2023 the year of CBDCs?
    • Decoupling with China and the emerging global economic order
    • Turbocharging innovation through DeFi
    • Digital Ecosystems and Platformisation in Retail Finance
    • BNPL and Digital Payments: Prospects and Challenges
    • The evolution of risk and role of the CRO
    • Data as the new oil to fuel growth (from a banking context)
    • Private wealth and philanthropy
    • The winners and losers in the race of global fintech
    • Reimagining Banking in the Metaverse
    • Sustainable Finance – Approaching Net Zero and Beyond
    • Global Banking Outlook 2024

    Indonesia, Jakarta

    • Core modernisation as a catalyst for unlocking new growth
    • Combatting the super app through platformisation
    • Building future-ready infrastructure with the highest standards of security and protection
    • Open banking, third-party API integration and pioneering microservices for a unified mobile experience

    Thailand, Bangkok

    • How can banks maintain their competitive position through platformisation, BaaS and embedded finance?
    • Operating in the era of digital currencies and new payment schemes
    • Cloud migration and enabling the digital experience that customers desire
    • Developing new customer engagement models with the advent of the Metaverse

    Philippines, Manila

    • Leveraging analytics and alternative data sources to drive financial inclusion
    • Mitigating emerging sources of risk emanating from new technologies
    • How can banks unlock value through a modern and agile platform?
    • Leading innovation through shift in mindset to embrace Web 3.0 driven opportunities

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                  The world’s preeminent Private Banks and Wealth Managers are demonstrating a committed drive in innovation, advisory, new products and services to meet the sophisticated needs of their clients.

                  COVID-19
                  Amid economic activity revival on the back of the Covid-19 vaccine program, organisations moving from business continuity plans to stable working environments, together with the slightest improvement in unemployment numbers, forced the world to adjust to new realities. Coming to terms with the “new normal”, global investors are now on the look-out for attractive and stable investment opportunities.

                  Needs of Private Wealth customers and families worldwide have drastically changed due to the pandemic and banks have had to accelerate efforts to deploy a multi-channel service strategy and safeguard clients’ businesses and wealth against negative impacts of economic uncertainly.

                  The Global Private Banking Innovation Awards will recognise the world’s best private banks, wealth managers and asset managers that are championing innovation across advisory, service, products, customer experience and more.

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