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CONSUMER BANKING

The role of human-digital synergy in banking

Winning at the Digital CX Award is not just an achievement for SBM Bank, it is a reflection of our belief that the future of banking lies in the seamless…

Customer first: How HSBC built the best customer experience model in the business

Three years ago, HSBC, one of the world’s largest banking and financial services institutions, set out to design a new customer experience business model with the intention of rolling it…

FNB hires Alfred Cho as chief consumer banking officer

PITTSBURGH, Pa., Aug. 26, 2025 /PRNewswire/ — First National Bank, the largest subsidiary of F.N.B. Corporation, announced today that it has hired Alfred D. Cho as Chief Consumer Banking Officer,…

RCBC teams up with fintech company Cashmallow

MANILA, Philippines — Yuchengco-led Rizal Commercial Banking Corp. (RCBC) has teamed up with fintech company Cashmallow to introduce a cardless cash withdrawal service in the Philippines for travelers from South…

Bank of America doubles size of banking team in Switzerland after Credit Suisse collapse

Feb 12 (Reuters) – Bank of America has doubled the size of its banking team in Switzerland, its CEO said, seizing on a potential opportunity to gain market share amid…

TD Bank Announces U.S. Consumer Bank Leadership Appointments

TD Bank, America’s Most Convenient Bank®, recently announced leadership changes within the U.S. Consumer Bank, appointing Jo Jagadish as Head of Digital Banking & Contact Centers, Andrew Stuart as Head…

Heritage Bank and Fidelity State Bank and Trust Company to Merge

TOPEKA, Kansas–(BUSINESS WIRE)–Heritage Bancshares, Inc., the holding company of Heritage Bank, and Fidelity Kansas Bankshares, Inc., the holding company of Fidelity State Bank and Trust Company, have jointly announced today…

Caixabank smooths in-branch appointments for the hearing impaired

Spain’s Caixabank has launched an in-branch video service providing instantaneous sign language interpretations to the hearing impaired. The initiative, known as SVisual, allows the bank’s customers to receive information provided…

Revolut launches eSIMs in Singapore, a seamless way to avoid unexpected data roaming charges when travelling

Revolut is the first fintech in Singapore to offer eSIMs and global data plans to customers. Revolut’s eSIM is a cost-effective way for its customers to access data plans in…

Oversea-Chinese Banking (SGX:O39) Expands with New Singapore Subsidiaries to Enhance Investment Portfolio

Oversea-Chinese Banking (SGX:O39) is making significant strides with the recent incorporation of subsidiaries like Market Street Properties Private Limited in Singapore, aimed at holding investment properties. This move aligns with…

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            The world’s preeminent Private Banks and Wealth Managers are demonstrating a committed drive in innovation, advisory, new products and services to meet the sophisticated needs of their clients.

            COVID-19
            Amid economic activity revival on the back of the Covid-19 vaccine program, organisations moving from business continuity plans to stable working environments, together with the slightest improvement in unemployment numbers, forced the world to adjust to new realities. Coming to terms with the “new normal”, global investors are now on the look-out for attractive and stable investment opportunities.

            Needs of Private Wealth customers and families worldwide have drastically changed due to the pandemic and banks have had to accelerate efforts to deploy a multi-channel service strategy and safeguard clients’ businesses and wealth against negative impacts of economic uncertainly.

            The Global Private Banking Innovation Awards will recognise the world’s best private banks, wealth managers and asset managers that are championing innovation across advisory, service, products, customer experience and more.

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