Bank SinoPac’s Smart FX Remittance Project Team brings together specialists from Foreign Exchange Operations, Digital Banking, Technology and Compliance to modernise the bank’s cross-border remittance processes. The team focuses on applying automation and AI to reduce manual processing, improve efficiency and support a more consistent customer experience.
The initiative began with Smart Inbound Remittance in 2024, introducing automated processing and intelligent data matching for inbound transactions. Bank SinoPac later added generative AI-enabled English name matching to improve the accuracy and automation of the process.
In 2025, the team extended the approach to outbound remittances through iWish, which uses AI-assisted form completion and document recognition to simplify the preparation and processing of transactions. Together, the two solutions cover key stages of inbound and outbound remittance journeys, moving more FX processes into digital workflows.
The project reflects a broader shift in how banks apply AI within regulated financial operations. Rather than focusing solely on customer-facing applications, Bank SinoPac has applied the technology to operational processes involving data validation, document handling and compliance controls.
“Smart FX Remittance reflects our commitment to rethinking FX operations from the customer’s perspective,” the team says. “By embedding generative AI into core FX workflows within a strong governance framework, we have transformed fragmented, manual remittance processes into a stable, efficient and financially friendly solution.”
The team plans to expand the use of generative AI across customer identification, document interpretation, transaction processing and exception handling. It also sees potential for agentic AI in preparing remittance requests, gathering information, conducting compliance-related checks and facilitating payment initiation, subject to customer authorisation and appropriate controls.
The project forms part of Bank SinoPac’s broader effort to integrate automation and AI into FX operations while maintaining governance and risk management requirements.
