What will you learn?

• Overcoming challenges in risk profiling of unbanked populations
• How can Open APIs, DLT and AI/ML facilitate identity verification and KYC?
• How can alternative data sources be utilised to mitigate credit risk and financial fraud?
• What should financial institutions be considering in facilitating underbanked customer segments?

Patrick Meneses, Chief Data Officer, Security Bank
Mike Singh, Chief Revenue & Lending Officer, UnionDigital Bank

What will you learn?

• How can financial institutions navigate the post-pandemic transition?
• What business challenges are necessitating financial institutions to rethink their approach to technology platforms, architecture and governance
• Identify what infrastructure modernisation has become necessary in current operating environment
• Building partnerships with solution providers to better serve their customer base and enable value creation

Moderator: Shivani Mukherjee, Senior Partnerships Leader APAC, Thought Machine
Oliver Chato, Director, ICTD, Securities and Exchange Commission Philippines

Urvashi Gupta, General Manager, Onfido

What will you learn?

• Customer Centricity focus • Technology as an enabler – not as the end goal
• Cultivating a culture of customer first and innovation
• Customer Experience is King
• Embrace mobile banking and future engagement touch points • Power of AI and machine learning tech for personalization experience
• Platform Approach

Jaypee Soliman, Senior Vice President, SME and Micropreneurs Segments Head, Customer Experience Group, Union Bank of the Philippines

What will you learn?

• What is Web 3.0 and what are the implications for financial institutions?
• Application of DLT initiatives under the Web 3.0 umbrella • What are the most practical use cases for financial institutions?
• Is decentralised finance inevitable within this paradigm shift?

Kenneth Stern, General Manager, Binance

As banks accelerate digital services and new challengers emerge, customer expectations are evolving. It’s no secret that a seamless journey is crucial to satisfaction, but solutions also have to be built with accessibility in mind, to ensure all customers have an equal experience. What role do customer identity and access management (CIAM) solutions play in increasing customer engagement? How can financial services organisations move off legacy and embrace purpose-built CIAM, to mitigate fraud and cybersecurity risks but also reduce costs, increase average product holding and maximise ROI on digital investments?

Johan Fatenberg, Principal Solutions Architect – APJ, ForgeRock

What will you learn?

• Redesigning digital solutions backed by technologies that facilitate faster innovation
• Leveraging modern cloud-native digital platform architecture
• Key drivers of growth shaping unique digital experiences
• Planning your digital journey and measuring success

Moderator:
Johan Fatenberg, Principal Solutions Architect – APJ, ForgeRock
Raymond Apolonio, Head of Business Operations (Philippines), TrueMoney Philippines
Jay Manahan, Head, Data Innovations, Metropolitan Bank & Trust Company (MetroBank)
Lester Cruz, Head of Liabilities & Payments – Products & Partnerships, Uno Bank

What will you learn?

• The evolving threat landscape in cybersecurity and digital fraud
• The cloud, customer data protection and embedded risks
• Role of advanced analytics in risk mitigation and prevention
• Zero-trust security in a hybrid operating environment

Moderator:
Nicholas Lim, Business Lead – APAC, Onfido
Albert Dela Cruz (CISO), Security Bank
Manuel R. Delizo, Chief Security Officer, UCPB Savings Bank
Mark Anthony Santiago, IT Risk Management Head, UnionDigital Bank

What will you learn?

• How GoTyme optimized the partnership and our joint venture to increase financial accessibility
• How GoTyme is building a trusted brand to meet the banking and payment needs of the underbanked and unbanked

Albert Tinio, Co-CEO, Chief Commercial Officer, GoTyme

What will you learn?

• How to navigate next-generation payment infrastructures?
• Payment innovation through decentralised finance, Buy-Now Pay Later (BNPL) schemes and embedded finance
• The rise of real-time payments and potential value-add through differentiation
• The evolving cross-border payment landscape and its implications for institutions

Farit Shakirov, Country Manager, Digido
Raymond Apolonio, Head of Business Operations (Philippines), TrueMoney Philippines
Laurice Lupisan, President, PayMongo

What will you learn?

• Digital technologies that will keep you ahead of peers
• Leveraging personalisation at scale more effectively
• Developing technology roadmaps and identifying key areas of innovation
• Actionable steps for improved digital engagements and interactions

Lito Villanueva, Executive Vice President, Chief Innovation and Inclusion Officer, RCBC
Albert Tinio, Co-CEO, Chief Commercial Officer, GoTyme

Mila Bedrenets, Chief Growth Hacker / Chief Commercial Officer, Tonik Digital Bank