As more people embrace a digital-first lifestyle and leave their physical wallets and bank cards at home, the need for seamless, secure and smarter ATM experiences is more important than ever before. Now, thanks to Mastercard in collaboration with NCR Atleos and ITCARD, cash can be securely withdrawn – and other services accessed – using your phone—no PIN required.
Traditionally, ATMs dispensed cash only after users insert or tap cards and enter PINs. In today’s digital-first world, consumers expect faster and more seamless experiences in-store, online, and even at ATMs.
Multiple countries in Europe including Poland, Switzerland, the Czech Republic and Austria have already deployed contactless ATMs. However, when using their mobile phone, the cardholder is asked to enter their PIN in addition to authenticating themselves via mobile wallet using biometrics. This creates unnecessary friction.
The Consumer Device Cardholder Verification Method (CDCVM) streamlines this process, verifying a cardholder’s identity using a mobile device for contactless payments. The consumer authenticates themselves on their phone before tapping the ATM to start their transaction thereby streamlining interactions at the ATM—no physical wallet, plastic card or PIN required.
“This breakthrough marks a pivotal moment in the evolution of the consumer experience,” said Johan Gerber, executive vice president and head of Security Solutions at Mastercard. “By enabling biometric mobile authentication at ATMs, we are redefining the consumer experience, simplifying it without sacrificing security. Together with our partners, we are making everyday financial interactions safe and more intuitive for everyone.”
CDCVM aligns the user experience across devices, reducing the need for verification of both CDCVM and online PIN on a single ATM transaction for a truly digital-first experience. Contactless ATM transactions using CDCVM are on average over 20% faster than those requiring PIN, according to initial testing by Mastercard in July.
“We are thrilled to introduce this groundbreaking innovation that enables consumers to complete contactless, PIN-less transactions securely and effortlessly,” said Joe Gallagher, senior vice president, Products, NCR Atleos. “As a leading provider of self-service technology for almost 50 years we have helped to deliver a significant portion of the over 86 billion ATM transactions per year, conducted globally. This marks a significant advancement in enhancing the convenience and speed of everyday transactions for financial institutions and their customers.”
“We’re redefining ATM withdrawals in Poland — offering a faster, secure, and seamless experience. With CDCVM, using an ATM becomes as simple as tapping your phone or card to pay in a shop,” said Jarosław Chrzanowski, CEO of ITCARD. “The introduction of CDCVM for ATM withdrawals in Poland marks a significant step forward in secure and user-friendly payments and reflects our commitment to enhancing everyday payment experiences.”
“The solution being introduced is another step toward banking that meets customer needs. Thanks to this technology, ATM withdrawals are faster and more intuitive — we’re reducing transaction time by up to 20%. We’re proud that as VeloBank we can collaborate on solutions that combine convenience with security, in cooperation with partners who share our vision of innovative financial services. As a modern bank, we understand that the future of banking is safety, maximum convenience, and service availability at your fingertips,” said Adrian Adamowicz, Member of the Management Board for Retail Banking, VeloBank.
CDCVM at ATMs, currently being piloted in Poland, is expected to be available across all markets in 2026.
Source: Mastercard
