A nationwide modern bank, Poland’s Bank Millennium offers its services to all market segments through a network of branches, relationship managers and electronic banking through state-of-the-art technologies. Drawing on the best banking tradition, Bank Millennium is successfully competing in all segments of the financial market in the country.
As a digital bank, it strives to become the most personalised bank in Poland, with a priority to make clients’ everyday lives easier by offering them comfortable and intuitive access to financial and non-financial services. Customer centricity and proper care for the highest quality customer experience are key to all changes introduced by the bank – carefully listening to customers, observing their preferences and testing services with them in the banking User-Experience Lab.
The bank has built its knowledge of the Polish financial market through many years of experience providing service to corporate and individual customers, now adding the financial know-how and international expertise contributed by Banco Comercial Portugues (Millennium bcp) —Portugal’s largest commercial bank and Bank Millennium’s strategic shareholder.
Staying in sync with client needs
Bank Millennium provides a wide range of products and services for several consumer segments: Mass Retail, Prestige, Private, MicroBusiness, SME, Corporations.
It offers daily banking services offline as well as through digital channels and value-added services, such as insurance, public administration services, non-banking end-to-end services such as cashback for e-commerce purchases, top-up codes, public transport and parking tickets, among others.
In 2023, the bank launched a new mobile app for business and corporate customers – Bank Millennium for Companies.
The new app has been built from scratch in-house, designed using the best practices used by the bank in developing solutions for retail customers, and tested by clients in its UX Lab.
The idea behind launching the app was that a distinctive mobile tool would help the bank remain as the first choice for businesses and corporates. The end result was a user-friendly application, unique in terms of quality and ready to handle large volumes of data, targeting both small business owners and large corporations with extensive finance departments.
Some key features of the app include biometric login, ability to manage multiple company accounts under one panel, easy generation of statements, one-click payment authorisations, instant domestic and foreign transfers, personalisation of the app, forex trader platform and easy contact with bank consultants, among others.
The new app was very well received by Bank Millennium’s clients. Even at the end of Q4 2024, it was the best-rated app in Poland among banking mobile apps for enterprises.
For creating from scratch and successfully rolling out its new mobile app, Bank Millennium was presented with the award for the Best SME Mobile Banking App at the Global Retail Banking Innovation Awards 2024, hosted by The Digital Banker in Singapore.
For Bank Millennium, the development of e-banking channels for businesses is not just about the mobile app. For the past two years, it has seen the number of contracts concluded electronically with customers growing rapidly. Mobile banking is becoming a new platform with a great potential for customers’ activisation and promoting corporate banking products and services, due to which the bank firmly believes that the new mobile app will provide it with an important channel to build strong relations with clients. Committed to its approach of listening to the voice of customers and offering its services in accordance to their wishes, Bank Millennium continues to develop and build out the app, widening the range of features with each new release.
