SINGAPORE, 1 August 2023 – Klook, Asia’s leading travel and experiences platform, has announced a partnership with one of Singapore’s top general insurers, Zurich Insurance Company Ltd. (“Zurich Singapore”), to introduce TravelJoy; a revamped travel insurance offering that includes all-encompassing coverage for Klook customers.
TravelJoy is designed to go beyond conventional travel insurance boundaries to ensure peace of mind for customers. In addition to covering trip cancellations, medical emergencies, and lost or stolen luggage, one of its unique features includes telehealth services, which allows policyholders to consult medical professionals through virtual appointments, no matter where they are in the world. From diagnosing minor ailments to prescription refills, telehealth services promise a convenient and efficient medical solution for travelers in need.
Customers can purchase TravelJoy directly through Klook’s platform when making travel arrangements, providing a seamless and hassle-free experience. By combining Klook’s market-leading insights on traveler preferences with Zurich’s expertise in product design and claims experience, the partnership aims to continually tailor insurance offerings that meet the unique needs of today’s travelers and provide reliable protection.
Chuan Sheng (C.S.) Soong, CEO of Klook Insurance, added: “We’ve always believed that our customers’ travel experiences should be seamless and hassle-free. We’re excited to partner with Zurich Singapore to launch TravelJoy, bringing comprehensive coverage and peace of mind for our Singaporean customers. Travel insurance is a non-negotiable post pandemic, and this partnership is a testament of how we continue to push boundaries and ensure our customers are protected during their travels.”
This collaboration also marks Zurich Singapore’s entry into digital retail partnerships, following the launch of Zurich Edge – a proposition that combines deep insurance expertise with digital innovation to deliver unique embedded solutions in protection. Taking a fresh approach to insurance propositions, Zurich Edge combines products and services to create offerings that are more personalized, relevant and tailored to our partners and their customers – all delivered in a more easily-accessible online experience. Zurich Edge also leverages deep local market know-how with unrivaled global scale to help our partners and their customers generate tangible value from insurance.
Reginald Peacock, Zurich Singapore CEO, said: “We are thrilled to embark on this partnership with Klook, marking our foray into digital retail in Singapore. Amplifying our digital presence in the retail sector by establishing more embedded insurance partnerships, is a key part of our strategic agenda, as businesses and customers look for more seamless, tailored and relevant offerings in the insurance space to engage with. Through this partnership, we are committed to delivering seamless, dependable travel coverage with exceptional service to Klook’s customers.”
The launch of TravelJoy marks a significant milestone for both organizations. Klook and Zurich Singapore aim to make insurance more accessible and adapt to the evolving needs of customers in an increasingly connected world, making insurance purchases more seamless and effortless than ever before.
Klook is Asia’s leading travel and experiences platform. We curate quality experiences ranging from attractions, tours to local transport and accommodation all around the world. Founded in 2014, we are here to inspire and enable more moments of joy for travellers anytime, anywhere.
About Zurich Insurance Group
Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.
Reflecting its purpose to ‘create a brighter future together’, Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil.
The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.
Image by: Klook