About
The Global Payment Innovation Awards, organised by The Digital Banker, exist to honour and celebrate the world’s pre-eminent and groundbreaking payment service providers and payment technology companies that are transforming the global payments ecosystem.
The Digital Banker Awards are accolades of excellence and distinction, attributed to outstanding players; and provides unbiased and objective benchmarks for the global industry. The Global Payment Innovation Awards is the premier assessment program dedicated to recognising excellence in the use of technology by payment institutions worldwide. These awards celebrate the most cutting-edge payment service providers that have materially impacted and disrupted traditional payment architecture and frameworks, while dramatically driving payment modernisation efforts with the introduction of real-time payment infrastructures.
If you identify your organisation and/or professionals as industry leaders that are pushing boundaries and pioneering unsurpassed innovation across payments – we welcome you to send in your nominations. The submission deadline for all entries is 18:00 GMT, 26th May 2023
2022 Awards Highlights
Why Nominate
As the financial services industry recovers from a challenging albeit fast evolving post- pandemic environment, new competitive pressures, reduced margins and operational challenges are emerging that are likely to shape both consumer and institutional payment experiences. Taking stock of the speed at which conventional payment models have been disrupted, traditional payment service providers are hard pressed to rethink their existing business models and adapt to a fast and seamless approach.
The shift towards instant, real-time payments has also necessitated banks to modernise their infrastructure as customers continually seek convenience, security and ease in conducting their various financial transactions. With the ensuing transition to ISO2022, integration of cross-border payment infrastructures and launch of domestic payment rails globally the payments landscape is poised for considerable change.
Now, more than ever, it is imperative that payment institutions deliver exceptional instant payment experiences through innovative business models and services or otherwise risk being disrupted.
Who can apply?
The Global Payments Innovation Awards program is open to all participants within the payment’s ecosystem. We invite nominations from banks, fintech/pay-tech, digital/e-Wallet providers, digital/e-Wallet platforms, payment providers, card issuers, international card schemes, acquirers, processors, 3rd party processors and eCommerce payment platforms.
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Judges
Apply to be a Judge
To nominate your institution and/or people, please email: [email protected] to request your nomination pack
Past Judges
Participating Institutions
Judging Criteria
The Digital Banker - Global Payments Innovation Awards 2023 - Judging Criteria
Belief Statement
With co-judges from KPMG, EY, PWC, Deloitte, Forrester and other instrumental subject matter experts– endorsement for winners is globally acclaimed. They are also the world’s most authoritative and transparently judged private wealth awards.
Our judging process follows a numerical and quantitative methodology with specific weighting given to; digital innovation, digital ecosystems, customer experience, financial performance and leadership strategy.
- Depth of omni-channel integration
- API connectedness within broader digital ecosystem
- Degree of automation within client facing processes
- Time-to-market of new initiatives & agility of IT infrastructure
- Digital safety and security frameworks
- Active user growth (YoY) and incremental impact of digitally active customers
- Realised market share of targeted customer segment(s)
- Application of emerging technologies to service customers across platforms
- Real-time and ongoing communication with customer on digital usage, support and guidance through various media
- Collaboration with strategic partners, ecosystems and platforms
- Level of customisation and embedded optionality features
- Value-added wealth-management, personal financial management tools
- Synchronisation with customer life-cycle and profile
- DIY and self-service functionalities
- Customer Satisfaction Score with digital banking services
- Net Promoter Score of digital banking channels
- Apple IOS/Google Play Store Rating of bank application
- Market awareness and business intelligence capabilities
- Intuitive and contextualised user-centred UI design
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FAQs
Do I Have to Submit a Nomination?
All awards participants are required to submit nominations through The Digital Banker’s online submission portal. The portal is where you will find the questions that need to be answered in order to be considered in the current year’s program. Institutions will be unable to participate in our awards programs without a fully complete submission(s)
Can One Project/Initiative Be Considered for Multiple Awards?
You may nominate one project or initiative across numerous awards. Please note however, these submissions are likely to compete with one and other. You must submit separate entries for each award.
Are There Any Costs Involved in Making A Submission?
There are no costs involved in making a submission.
May I Submit More Than One Nomination?
The Digital Banker does not place a limit on the number of awards you can nominate for. Please note,
If I cannot Access The Judging Portal, May I submit My Entries Via Email?
If your institution has firewall restrictions and you are unable to submit entries via our portal, you may request for the PDF questionnaire.
