About
The Global Digital Assets Awards, organised by The Digital Banker, exist to honour and celebrate the world’s pre-eminent and groundbreaking digital asset participants and market infrastructure providers that are transforming the digital assets ecosystem.
The Digital Banker Awards are accolades of excellence and distinction, attributed to outstanding players; and provides unbiased and objective benchmarks for the global industry. The Global Digital Assets Awards is the only world-wide assessment program dedicated to recognising excellence in the use of digital assets by market participants. These awards celebrate the most cutting-edge innovation and technologies that have materially impacted and disrupted traditional asset classes and investment frameworks, while dramatically driving innovation efforts within the game-changing paradigm of decentralised finance.
If you identify your organisation and/or professionals as industry leaders that are pushing boundaries and pioneering unsurpassed innovation across the universe of digital assets – we welcome you to send in your nominations. The submission deadline for all entries is 12 May, 2023.
2022 Awards Highlights
Why Nominate
The world of digital assets was conceptualised with the introduction of Bitcoin in 2009, that powered via a decentralised blockchain captured the imagination of users as an alternate digitally-based currency. It proved to be an inflection point in the ongoing evolution of the international financial and monetary system and since then market participants utilising both permissionless and permissioned blockchain networks began to offer to a range of different types of digital assets including crypto, non-fungible tokens (NFTs) and central bank digital currencies (CBDCs).
These “virtual records of value” shared securely across a cryptographic ledger has generated an entirely new set of market infrastructures and use-cases as experimentation by various players has unlocked efficiencies, freed trapped liquidity and facilitated the democratisation of finance. Given the pace of technological transformation, new regulations and evolving user preferences the size of digital assets transactions has grown exponentially, attracting new players across the value chain while posing as both a serious challenge and opportunity to incumbent market players.
Now, more than ever, it is imperative that traditional players develop exceptional digital asset capabilities through innovative business models and services or otherwise risk being side-lined entirely.
Who can apply?
The Global Digital Assets Awards 2023 program is open to all participants within the digital assets landscape. We invite nominations from banks, buy-side asset management & fund management companies, digital asset / crypto exchanges & trading platforms, digital / crypto wallets, digital asset custodians, non-bank financial institutions, token issuers, gaming companies and digital asset technology companies & service providers.
Key Findings
Technology powering the next wave of growth
Intuitively, banks are also looking to expand their digital footprint at their physical branches to complement and ensure consistency of service across channels while optimising their channel strategy. A case in point is Scotiabank’s e-Teller initiative launched in 14 key markets in South America including the Caribbean. The e-Teller system is effectively a screen next to a human teller, where the customer can access his/her account using a biometrics scan and begin to avail in-branch services. In Chile in particular e-Teller was the first to leverage facial recognition enabling customers to avoid having to resort to their physical debit cards or PIN pads in order to gain access.
Streamlining account opening processes by leveraging digital identification
On the account opening and customer onboarding front “Kept” by Krungsri Bank (Thailand) stood ahead of its peers by introducing a simple, speedy, and paperless onboarding experience that is self-service driven. Launched in July, 2020 new-to-bank customers are in a position to open their first digital savings accounts on-the-go within 5 minutes without the requirement of a wet signature as identity verification is completed by leveraging Thailand’s blockchain based National Digital ID infrastructure (NDID).
Reimagining the mobile banking experience to drive customer engagement
Financial institutions realise the importance and value of maintaining customer-focus on a superior digital CX to drive client advocacy. A case in point is Canada’s CIBC that has assiduously incorporated user feedback so that internal project teams overseeing new product launches or service enhancements can finetune as needed. The bank extensively utilises market research, business intelligence and customer reviews & UX research data points and ideation workshops to address challenges in realising successful customer journeys around acquisition, onboarding, servicing, communication and money management .
Developing pandemic- ready solutions
Another critical priority for financial institutions across all markets has been the ability to digitally support customers during the challenging Covid-19 period particularly as businesses and consumers alike struggled with the lockdowns and ensuing waves of the novel coronavirus. A standout is U.S. Bank in the United States that saw an opportunity to service customers effectively through its COVID DIY assistant program platform that handled more than 51 thousand requests via the bank’s online banking and mobile app facilities for its Consumer Loan, Line and Lease customers.
Digital CX Awards Past Winners
Participating Institutions
Judging Criteria
The Digital Banker - World Digital Bank Awards 2023 - Judging Criteria
Belief Statement
With co-judges from KPMG, EY, PWC, Deloitte, Forrester and other instrumental subject matter experts– endorsement for winners is globally acclaimed. They are also the world’s most authoritative and transparently judged private wealth awards.
Our judging process follows a numerical and quantitative methodology with specific weighting given to; digital innovation, digital ecosystems, customer experience, financial performance and leadership strategy.
- Depth of omni-channel integration
- API connectedness within broader digital ecosystem
- Degree of automation within client facing processes
- Time-to-market of new initiatives & agility of IT infrastructure
- Digital safety and security frameworks
- Active user growth (YoY) and incremental impact of digitally active customers
- Realised market share of targeted customer segment(s)
- Application of emerging technologies to service customers across platforms
- Real-time and ongoing communication with customer on digital usage, support and guidance through various media
- Collaboration with strategic partners, ecosystems and platforms
- Level of customisation and embedded optionality features
- Value-added wealth-management, personal financial management tools
- Synchronisation with customer life-cycle and profile
- DIY and self-service functionalities
- Customer Satisfaction Score with digital banking services
- Net Promoter Score of digital banking channels
- Apple IOS/Google Play Store Rating of bank application
- Market awareness and business intelligence capabilities
- Intuitive and contextualised user-centred UI design
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FAQs
Do I Have to Submit a Nomination?
All awards participants are required to submit nominations through The Digital Banker’s online submission portal. The portal is where you will find the questions that need to be answered in order to be considered in the current year’s program. Institutions will be unable to participate in our awards programs without a fully complete submission(s)
Can One Project/Initiative Be Considered for Multiple Awards?
You may nominate one project or initiative across numerous awards. Please note however, these submissions are likely to compete with one and other. You must submit separate entries for each award.
Are There Any Costs Involved in Making A Submission?
There are no costs involved in making a submission.
May I Submit More Than One Nomination?
The Digital Banker does not place a limit on the number of awards you can nominate for. Please note,
If I cannot Access The Judging Portal, May I submit My Entries Via Email?
If your institution has firewall restrictions and you are unable to submit entries via our portal, you may request for the PDF questionnaire.
