DBS suffers outage in digital services, including PayLah! mobile wallet

CNA – SINGAPORE: DBS suffered an outage in its digital services on Wednesday (Mar 29), with customers being unable to log in to online platforms such as the bank’s PayLah! app.

Reports of service outages began surging at about 8.30am, according to the website Downdetector, with more than 300 reports made.

CNA was unable to access the DBS PayLah! app as well as the bank’s digibank online and mobile services at about 9am. One-time passwords (OTPs) were also not received on mobile phones.

DBS acknowledged in a Facebook post at 9.20am that digital services are down, adding that it is resolving the issue and will give an update as soon as services are recovered.

“Please be assured that our systems remain secure and uncompromised,” the bank said, apologising for the inconvenience caused.

In the meantime, customers can continue to use their DBS or POSB cards for transactions, the bank said.

In another update on Facebook at about 12.50pm, DBS said access to its digital services – the bank’s digibank online and mobile services, DBS Vickers mTrading and DBS PayLah! – is intermittent and customers may experience “some slowness” during login.

The bank also assured customers that their deposits and money are safe and secure.

DBS customers took to the bank’s Facebook post to voice frustrations that they could not access the app. Some users said they needed to use the app urgently.

“Please restore it ASAP,” said Facebook user Karen Boo. “How would you feel if you are the customer who needs to use the service urgently? This is so frustrating!” she said.

Another user William Tan said: “The last time your system had a major breakdown which caused a lot of problems and inconvenience for users.”

Others also said that they did not receive OTPs. One user said that they thought they “got hacked” until they read the comments online.

In reply to a Facebook comment from a user who said she needed money to pay her hospital bills, the bank said customers can still use their cards to withdraw money from ATMs.

DBS’ digital banking services previously suffered a two-day disruption in November 2021.

The bank said at the time that its systems “remain secure” and it was not the target of a cyberattack.

The Monetary Authority of Singapore (MAS) deemed the issue a “serious disruption” and imposed additional capital requirements on DBS.

DBS was required to apply a multiplier of 1.5 times to its risk-weighted assets for operational risk.

That translated to S$930 million in additional regulatory capital, said MAS in February 2022. The sum was based on DBS’ reported financial statements as of Sep 30, 2021.

In comparison, that was four times higher than the amount for a similar disruption that DBS experienced in 2010.

Image by: CNA

Shopping Cart

Media Kit

    Data Protection

    Personal Data (“Data”) submitted for Media Kit (“Media Kit”), and/or collected in the form of first name, last name, email address and other contact details may be used for the purposes of inviting you to future events and for reaching out to you with content which may be of interest to you. For these purposes, The Digital Banker will share the Data with our associate companies (including event and content sponsors) to promote their products and services. You will also be automatically subscribed as a user on www.thedigitalbanker.com. If you would like to opt-out, email us at [email protected].

    By clicking Submit, you acknowledge that you consent/ have sufficient informed consent to the collection, use and disclosure of Data as set out above.

    The Digital Banker Summit

    Moving on from FTX: is 2023 the year of CBDCs?

    Indonesia, Jakarta

    Thailand, Bangkok

    Philippines, Manila

    Contact Us

      Data Protection

      The information you provide will be held on our database and may be used to keep you informed of our and our associate companies’ products and for selected third party mailings. Please tick the box if you would prefer not to be contacted for these purposes:

      Request Nomination Pack

        Data Protection

        The information you provide will be held on our database and may be used to keep you informed of our and our associate companies’ products and for selected third party mailings. Please tick the box if you would prefer not to be contacted for these purposes:

        Registration Form

          Data Protection

          The information you provide will be held on our database and may be used to keep you informed of our and our associate companies’ products and for selected third party mailings. Please tick the box if you would prefer not to be contacted for these purposes:

          Registration Form

            Data Protection

            The information you provide will be held on our database and may be used to keep you informed of our and our associate companies’ products and for selected third party mailings. Please tick the box if you would prefer not to be contacted for these purposes:

            Registration Form

              Data Protection

              The information you provide will be held on our database and may be used to keep you informed of our and our associate companies’ products and for selected third party mailings. Please tick the box if you would prefer not to be contacted for these purposes:

              Registration Form

                Data Protection

                The information you provide will be held on our database and may be used to keep you informed of our and our associate companies’ products and for selected third party mailings. Please tick the box if you would prefer not to be contacted for these purposes:

                Registration Form

                  Data Protection

                  The information you provide will be held on our database and may be used to keep you informed of our and our associate companies’ products and for selected third party mailings. Please tick the box if you would prefer not to be contacted for these purposes:

                  The world’s preeminent Private Banks and Wealth Managers are demonstrating a committed drive in innovation, advisory, new products and services to meet the sophisticated needs of their clients.

                  COVID-19
                  Amid economic activity revival on the back of the Covid-19 vaccine program, organisations moving from business continuity plans to stable working environments, together with the slightest improvement in unemployment numbers, forced the world to adjust to new realities. Coming to terms with the “new normal”, global investors are now on the look-out for attractive and stable investment opportunities.

                  Needs of Private Wealth customers and families worldwide have drastically changed due to the pandemic and banks have had to accelerate efforts to deploy a multi-channel service strategy and safeguard clients’ businesses and wealth against negative impacts of economic uncertainly.

                  The Global Private Banking Innovation Awards will recognise the world’s best private banks, wealth managers and asset managers that are championing innovation across advisory, service, products, customer experience and more.

                  Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. 

                  Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

                  Request Nomination Pack

                  Error: Contact form not found.