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Citi rolls out AI tools to employees in Hong Kong

New AI tools now available to approximately 150,000 employees across 11 markets globally

Hong Kong – Citi has launched Citi AI, a suite of artificial intelligence (AI) tools to enhance workplace efficiency and productivity for its employees in Hong Kong.

The newly-launched tools include Citi Assist, an AI assistant that helps employees answer questions and retrieve information from Citi’s policy library covering HR, compliance, finance, and risk policies and procedures. Citi Stylus can summarise, compare and translate multiple documents simultaneously while the just-released Citi Stylus Workspaces can draft emails and presenter notes, even develop Q&As among the many tasks it can perform to enhance workplace efficiency and productivity.

Citi is also equipping its in-house developers with additional Gen AI tools to help them write code more efficiently and bring products to market faster.

To promote and encourage usage of the new Citi AI tools, Aveline San, CEO and Head of Banking for Citi Hong Kong and Macau led a special task force to drive a series of employee engagement initiatives, including the recently held Citi AI Day, which saw a strong staff turnout.  The second edition of Citi AI Day is scheduled to take place in early June.

Aveline San, CEO and Head of Banking for Citi Hong Kong and Macau, said, “We are driving the next wave of innovation to ensure Citi stays ahead of what our clients need from their banking partner. We believe generative AI can drive a fundamental shift in how we work, and we are excited to be rolling out these AI tools to empower our colleagues to work smarter and more efficiently.  These initiatives are in line with Hong Kong Monetary Authority’s commitment to promoting responsible adoption of AI across the banking industry.”

Citi AI is currently available to approximately 150,000 employees across 11 markets, including the United States, Canada, Hungary, India, Ireland, Poland, Singapore, United Kingdom, Hong Kong, Costa Rica, and Jersey (UK). The tools will be gradually rolled out in more markets in 2025.

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