Chase UK aims for profit in 2025 as digital bank grows ‘rapidly’

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The digital bank, owned by US giant JP Morgan, has amassed more than two million customers since launching in Britain in 2021 and manages around £15 billion in deposits.

Managing director Shaun Port told the PA news agency that the UK spin-off is growing quickly and could begin to be profitable from 2025.

It comes after JP Morgan’s president Daniel Pinto revealed in November that he expects the UK consumer bank to break even in the next 12 to 18 months, at least two years earlier than previously expected.

We’ve been building the bank rapidly, so we believe that we can bring the UK business to profitability in 2025

Shaun Port, Chase UK’s Managing Director

JP Morgan had warned that losses from the UK digital bank would be about 450 million US dollars (£352 million) in 2022, and estimated a similar amount for the following years until it begins to generate an income.

Mr Port told PA: “We’ve been building the bank rapidly, so we believe that we can bring the UK business to profitability in 2025.

“We want to be a major player in the UK banking scene, and to do that, we obviously need to make banking with Chase compelling.”

Starting the UK bank from scratch has allowed it to be technology-led and save on costs associated with running legacy systems and manual processes, he said.

Chase continues to be “efficient” and “careful on costs” as it hopes to swing the loss-making business to profit.

Furthermore, Mr Port said the bank has made a concerted effort to tell customers when it is changing its savings rates, usually on the day that the Bank of England has announced it is hiking interest rates.

This communication has “built trust” in the bank, which currently offers 4.1% interest on its saver account, he said.

It comes as consumers see building their savings as a top financial goal for 2024, with 30% of people saying so, according to a survey conducted by Chase.

Mr Port said there is a “clear desire to be more resilient” among customers, with people more actively managing their finances, including by transferring their monthly salary into accounts with higher interest and then moving money out to cover major bills.

The banking sector is in good health, but people can do more to earn more from their money, rather than just leave it with their existing provider and getting very little on their savings

Shaun Port

“The banking sector is in good health, but people can do more to earn more from their money, rather than just leave it with their existing provider and getting very little on their savings,” he said.

Nearly a fifth of consumers see paying off debts as a top goal, while 18% are focusing on building an emergency fund, according to the same research.

Meanwhile, Chase UK is set to offer credit cards this year as it looks to further expand its consumer products.

“That’s going to broaden our offer because having a credit card is really important to our customers; we have a lot of people asking when we’re going to launch, so we’re looking forward to getting it out there,” Mr Port said.

It is also set to grow beyond the UK and the US and has been building a team in Berlin, amid reports it is planning to launch in Germany and other European Union countries.

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