Dispute management platform Chargebacks911 has appointed former NatWest and JP Morgan executive Mike Elliff as its new chief revenue officer, CEO of Europe, Middle East and Africa (EMEA) and board member.
Bringing over three decades of banking and payments experience, Chargebacks said Elliff has “a strong track record of innovating and building intrapreneurial ventures and high-growth businesses”. Previously, Elliff worked as CEO of Tyl and Payit by NatWest from 2019 to 2024. Prior to that, he served as head of corporate banking, UK and Ireland, at JP Morgan for over six years. His earlier work experience includes stints at RBS Global Banking and Markets, UBS Investment Bank and JP Morgan Chase.
In his new role, Elliff has been tasked with leading Chargebacks911’s global expansion efforts and at a “pivotal time” as the company claims to experience surging demand for dispute management solutions in the post-transaction fraud space.
“The industry requires a transformational lens to change the way we approach disputes. In a world where data is the universal currency, solutions that support dynamic datasets and multi-layer exchanges are not only ideal – but vital,” commented Monica Eaton, founder and group CEO, Chargebacks911.
“This is especially true for dispute resolution and fraud prevention. Our technology stack may be second to none, but through the years it’s always our people I value most. I knew Mike would be a great culture fit when we first met. His track history and start-up mindset speak volumes.”
Commenting on his new role, Elliff added that Eaton “has built a deeply talented team of payments experts offering industry-leading technology solutions to merchants and financial institutions globally” and that he looks forward to “scale this innovative business to more customers, geographies and sectors”.
Founded in 2012 and headquartered in Florida, USA, Chargebacks911 claims to be the first global company to provide merchants and financial institutions an end-to-end platform specifically designed to counter post-transactional fraud and chargeback misuse. Its platform now supports more than 2.5 million merchants and over 2.4 billion transactions per year from 87 countries.
