In commercial banking, innovation only matters when it solves real customer challenges. That principle has shaped Jessica Cheney’s leadership as VP and Head of Banking Solutions & Growth at Bottomline, where she brings together market insight, customer priorities and product strategy to help banks modernize their commercial banking businesses.
A Certified Treasury Professional (CTP), Accredited ACH Professional (AAP) and MBA, Cheney leads Bottomline’s global strategic solutions for banking, helping guide strategy and product direction across commercial digital banking, payments, cash management, financial messaging and fraud prevention. Her focus is on creating a connected strategy that helps financial institutions strengthen relationships with business customers while navigating an increasingly digital payments landscape.
Cheney has helped shape Bottomline’s value proposition for commercial banks by bringing together digital banking, payments, fraud prevention and data-driven intelligence in a more unified, customer-centric approach. She has also helped shape treasury management strategic agendas for several banks offering an external market perspective on evolving customer needs and industry priorities. Most recently, she helped lead Bottomline’s 2026 Banking Customer Advisory Forum, helping translate direct customer input into product and roadmap priorities.
Cheney’s work enables banks to turn commercial digital banking into a stronger engine for growth. By connecting modern payments, cash management, fraud prevention and ecosystem connectivity, she helps institutions compete for valuable commercial deposits, strengthen customer relationships and create new opportunities for fee and non-interest revenue.
Looking ahead, her focus remains on helping banks stay central as money becomes more immediate, programmable and embedded into business workflows. From responsible AI and embedded banking to tokenized deposits and stronger fraud prevention, her approach is guided by a simple philosophy: “Start with why it matters. Deliver solutions that make a difference.”
