Bank of America has reported record growth in corporate adoption of its AI-powered CashPro Chat and Search tools, reflecting a rising demand for real-time treasury insights and operational efficiency.
Bank of America has reported a record surge in the adoption of its AI-powered CashPro Chat and transaction search features, as corporate clients increasingly seek real-time insights and improved operational efficiency in their treasury management. CashPro, the bank’s flagship banking platform, is used by thousands of businesses globally to manage and oversee their payments, deposits, loans, and trade transactions. The use of CashPro Chat has risen by 21% year-on-year, with almost 70% of corporate clients now relying on the tool to access account information, track transactions, and resolve service issues. Meanwhile, CashPro Search, which launched in February 2023, has already surpassed 18 million searches, including a record 2.4 million searches in the third quarter of 2025 alone.
Abbey Novack, CashPro Service Product Executive in Global Payments Solutions (GPS) at Bank of America, commented, “Clients expect instant access to information – without the delays of email or phone calls. Our self-service and AI-powered tools provide that immediacy, helping clients make faster, smarter decisions.”
CashPro Chat offers 24/7 support, with intelligent routing that connects clients to live experts available 24/5, boasting an average response time of under 30 seconds. The tool’s most common inquiries focus on payment processing, transaction status, authentication, and access management, while the third-quarter containment rate for CashPro Chat stood at 43%.
CashPro Search, on the other hand, allows clients to verify payment statuses across a wide range of transactions, including wires, ACH, RTP, FX, and loan proceeds, while providing real-time tracking and visibility. The platform has significantly reduced phone and email inquiries by 20% among early adopters, enhancing the efficiency of treasury operations.
Matthew Davies, head of GPS EMEA and Global co-head of Corporates Sales for GPS at Bank of America, remarked, “These tools are transforming how our clients manage treasury operations. As our AI capabilities evolve, we’re delivering even greater levels of support and strategic value.”
Looking ahead, Bank of America is committed to further expanding the capabilities of CashPro to meet the growing and dynamic needs of its clients. Planned enhancements include the integration of credit inquiries through CashPro Chat and the optimisation of workflows for routine treasury tasks, reinforcing the bank’s dedication to providing intelligent, scalable solutions for corporate clients around the world.
