About
The Global Retail Banking Innovation Awards exist to honour and celebrate the most groundbreaking financial institutions internationally, and their distinguished individuals’ contribution to retail banking. To that end, The Digital Banker welcomes you to participate in the program to showcase how your institution has been leveraging innovation in maintaining personal and consumer banking relationships through the delivery of superior product & services portfolio as fast changing operating conditions test the capability and resources of your bank.
The Digital Banker Awards are accolades of excellence and distinction, attributed to outstanding players – they provide objective benchmarks for the global and regional banking industry. This program exists to celebrate the region’s most cutting-edge financial services providers that are pioneering new standards and capabilities – those that are transforming the industry by setting new milestones by digitally transforming to deliver a consistent banking experience to retail customers.
2023 Awards Highlights
Why Nominate
Being a honouree of The Digital Banker and Global Private Banker sets organisations and individuals apart – we recognise the world’s preeminent banks and their executives that are at the cutting edge of innovation and their profession. These are the players that raise the bar in service excellence, offer superior products, embrace technology and digital disruption to re-invent the industry.
The Digital Banker awards and recognition programs are substantiated by a legacy of editorial accuracy and integrity. Our global readers of The Digital Banker and Global Private Banker magazines depend on them as the authoritative standard of excellence and innovation for the financial industry.
Who can apply?
With the addition of several new awards and a digital banking flagship category, this is the most up to date awards program reflective of the latest retail banking transformation in the landscape. With numerous new digital entrants, the MRB Awards have added new categories to assess the world’s best digital banks and digital entrants.
Past Winners
Judges Past & Present
Judging Criteria
Belief Statement
With co-judges from KPMG, EY, PWC, Deloitte, Forrester and other instrumental subject matter experts– endorsement for winners is globally acclaimed. They are also the world’s most authoritative and transparently judged private wealth awards.
Our judging process follows a numerical and quantitative methodology with specific weighting given to; digital innovation, digital ecosystems, customer experience, financial performance and leadership strategy.
- Depth of omni-channel integration
- API connectedness within broader digital ecosystem
- Degree of automation within client facing processes
- Time-to-market of new initiatives & agility of IT infrastructure
- Digital safety and security frameworks
- Active user growth (YoY) and incremental impact of digitally active customers
- Realised market share of targeted customer segment(s)
- Application of emerging technologies to service customers across platforms
- Real-time and ongoing communication with customer on digital usage, support and guidance through various media
- Collaboration with strategic partners, ecosystems and platforms
- Level of customisation and embedded optionality features
- Value-added wealth-management, personal financial management tools
- Synchronisation with customer life-cycle and profile
- DIY and self-service functionalities
- Customer Satisfaction Score with digital banking services
- Net Promoter Score of digital banking channels
- Apple IOS/Google Play Store Rating of bank application
- Market awareness and business intelligence capabilities
- Intuitive and contextualised user-centred UI design
FAQs
Do I Have to Submit a Nomination?
All awards participants are required to submit nominations through The Digital Banker’s online submission portal. The portal is where you will find the questions that need to be answered in order to be considered in the current year’s program. Institutions will be unable to participate in our awards programs without a fully complete submission(s)
Can One Project/Initiative Be Considered for Multiple Awards?
You may nominate one project or initiative across numerous awards. Please note however, these submissions are likely to compete with one and other. You must submit separate entries for each award.
Are There Any Costs Involved in Making A Submission?
There are no costs involved in making a submission.
May I Submit More Than One Nomination?
The Digital Banker does not place a limit on the number of submissions per institution. Please be aware that multiple submissions by a single organisation for a single category will compete with each other. A separate submission is required for each category.
If I cannot Access The Judging Portal, May I submit My Entries Via Email?
If your institution has firewall restrictions and you are unable to submit entries via our portal, you may request for the PDF questionnaire.
For further information, please contact The Digital Banker Awards Team at [email protected].
