About
The Digital CX Awards is the world’s only program dedicated to recognising pioneering innovation in Digital Customer Experience across the Financial Services ecosystem. The program exists to assess the ever changing need of customers in the digital economy and how financial services organisations, FinTechs and BigTechs are creating new business models through the lens of FinTech and transforming the customer journey across all digital touch points.
Why Digital CX?
2023 Awards Highlights
Why Nominate
The Digital CX Awards exist to recognise the world’s leading Financial Services Organisations that blend the best technology and innovation with the power of their people to provide a superior customer experience and reinvent their industry.
Although there is a vast focus on Digital, these awards will also recognise outstanding Customer Experience across non-digital and physical channels.
The Digital CX Awards are for futurist BFSI organisations that apply First Principle Thinking to truly innovate and redefine Financial Services, not just iterate on existing innovation.
The world’s leading and most definitive CX awards program exists to recognise cutting-edge Financial Services Organisations that blend the best technology and innovation with the power of their people to provide a superior customer experience.
With co-judges from KPMG, EY, PWC, Deloitte, Forrester and other instrumental subject matter experts– endorsement for winners is globally acclaimed.
Who can apply?
Banks, Insurance and FinTech Organisations that are sincerely putting the customer at the forefront of their business, are those leading the digital evolution, embracing disruption and imbedding themselves into the customer journey.
These are the players that invest heavily into hyper-personalisation using advanced analytics, create products to meet customers’ burning needs and think intelligently to solve day to day customer pain points.
The best FSI organisations go beyond digitising their existing businesses and into reinventing their entire industry. These are the very organisations the Digital CX Awards will recognise and commemorate.
Past Winners
Judges Past & Present
Judging Criteria
Belief Statement
With co-judges from KPMG, EY, PWC, Deloitte, Forrester and other instrumental subject matter experts– endorsement for winners is globally acclaimed. They are also the world’s most authoritative and transparently judged private wealth awards.
Our judging process follows a numerical and quantitative methodology with specific weighting given to; digital innovation, digital ecosystems, customer experience, financial performance and leadership strategy.
FAQs
Do I Have to Submit a Nomination?
All awards participants are required to submit nominations through The Digital Banker’s online submission portal. The portal is where you will find the questions that need to be answered in order to be considered in the current year’s program. Institutions will be unable to participate in our awards programs without a fully complete submission(s)
Can One Project/Initiative Be Considered for Multiple Awards?
You may nominate one project or initiative across numerous awards. Please note however, these submissions are likely to compete with one and other. You must submit separate entries for each award.
Are There Any Costs Involved in Making A Submission?
There are no costs involved in making a submission.
May I Submit More Than One Nomination?
The Digital Banker does not place a limit on the number of submissions per institution. Please be aware that multiple submissions by a single organisation for a single category will compete with each other. A separate submission is required for each category.
If I cannot Access The Judging Portal, May I submit My Entries Via Email?
If your institution has firewall restrictions and you are unable to submit entries via our portal, you may request for the PDF questionnaire.
For further information, please contact The Digital Banker Awards Team at [email protected].
