2023 Digital Trends Experience Index

Now in its 13th year, the data and research in the Digital Trends report shows you how today’s trends and opportunities will shape the digital economy.

Adobe analysed responses from over 9,000 marketers and CX teams across the globe to create the one digital trends report you need this year. Download the 2023 Adobe Digital Trends report, and discover what top digital trends businesses around the world are focused on — and why getting creative in every part of your business could be the key to success in 2023.

Discover the trends driving customer experience in 2023 — and how you can stay one step ahead. Download the report now. 

    Download 2023 Digital Trends Experience Index

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      The Digital Banker Summit

      Moving on from FTX: is 2023 the year of CBDCs?
      • Decoupling with China and the emerging global economic order
      • Turbocharging innovation through DeFi
      • Digital Ecosystems and Platformisation in Retail Finance
      • BNPL and Digital Payments: Prospects and Challenges
      • The evolution of risk and role of the CRO
      • Data as the new oil to fuel growth (from a banking context)
      • Private wealth and philanthropy
      • The winners and losers in the race of global fintech
      • Reimagining Banking in the Metaverse
      • Sustainable Finance – Approaching Net Zero and Beyond
      • Global Banking Outlook 2024

      Indonesia, Jakarta

      • Core modernisation as a catalyst for unlocking new growth
      • Combatting the super app through platformisation
      • Building future-ready infrastructure with the highest standards of security and protection
      • Open banking, third-party API integration and pioneering microservices for a unified mobile experience

      Thailand, Bangkok

      • How can banks maintain their competitive position through platformisation, BaaS and embedded finance?
      • Operating in the era of digital currencies and new payment schemes
      • Cloud migration and enabling the digital experience that customers desire
      • Developing new customer engagement models with the advent of the Metaverse

      Philippines, Manila

      • Leveraging analytics and alternative data sources to drive financial inclusion
      • Mitigating emerging sources of risk emanating from new technologies
      • How can banks unlock value through a modern and agile platform?
      • Leading innovation through shift in mindset to embrace Web 3.0 driven opportunities

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                    The world’s preeminent Private Banks and Wealth Managers are demonstrating a committed drive in innovation, advisory, new products and services to meet the sophisticated needs of their clients.

                    COVID-19
                    Amid economic activity revival on the back of the Covid-19 vaccine program, organisations moving from business continuity plans to stable working environments, together with the slightest improvement in unemployment numbers, forced the world to adjust to new realities. Coming to terms with the “new normal”, global investors are now on the look-out for attractive and stable investment opportunities.

                    Needs of Private Wealth customers and families worldwide have drastically changed due to the pandemic and banks have had to accelerate efforts to deploy a multi-channel service strategy and safeguard clients’ businesses and wealth against negative impacts of economic uncertainly.

                    The Global Private Banking Innovation Awards will recognise the world’s best private banks, wealth managers and asset managers that are championing innovation across advisory, service, products, customer experience and more.

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